Return Policy

If you notice any defects or imperfections in your items, please contact us within 7 days of receiving your package so that we can make it right for you!

RETURN POLICY:

- New, unworn items (tags on and still in their original sealed bags) can be returned within 14 days of purchase. 
- Customers are responsible for paying for return shipping. 
- Items will be refunded in full, minus the original shipping cost.
- Any items purchased on sale are considered final sale and are not eligible to be returned.

To start a return, please email info@shopearlygrey.com. Once your return has been approved, please ship the item back to us. We will process your refund once we have received your package.

Early Grey
PO Box 60018
Glen Abbey PO
Oakville, Ontario
L6M 3H2 

PARCEL REFUSAL OR RETURN: 

Please do not send your purchase back to us unless we have authorized you to do so. We will NOT refund orders that are refused at the post office or returned without authorization. It is your responsibility to retrieve your purchased goods within the timeframe specified by the shipping agent after their attempt to deliver to you.

If your package is returned to us without authorization, you will be responsible for ALL shipping fees, including the return fee. If we authorize a refund, you will be charged a restocking fee of 10% on your order. 

You must communicate with us within the timeframes mentioned above prior to returning an order. It is at our discretion whether or not you are entitled to a refund when your parcel is refused or returned without authorization.